Revision • November 11, 2026
MuniBridge Solutions LLC provides desktop billing software to utilities. Your utility maintains your billing records. If you receive a utility text alert, your utility sent it using our software. Contact the utility named in the alert about your account, the message or your enrollment.
1. Local billing records and licensing
The utility stores its operational database on its computer or local network. It controls staff access, backups and retention of its billing, meter and account records. The app uses a license key and device identifier for activation and periodic online checks through GitHub. It also checks for software updates and retrieves product notices from MuniBridge’s website.
2. Data exchanged with optional services
| Service | Information exchanged and purpose |
|---|---|
| QuickBooks Desktop | When enabled, the app exchanges customer, invoice and reconciliation information with the utility’s local QuickBooks installation. |
| QuickBooks Online | The utility authorizes access through Intuit. The connection uses a MuniBridge authorization return page. The desktop app exchanges the authorization code with Intuit, stores access and refresh tokens on the utility’s computer, and sends or retrieves the accounting records needed for the selected operations. |
| Online payment integration | The utility’s software sends its designated processor account numbers, names, service addresses, balances, due dates and last-payment dates. It can transfer files automatically and retrieve payment amounts, dates, reversals and transaction references for reconciliation. Residents supply card or bank details directly to the processor, which handles credentials, funds and payment disputes under its own terms and privacy policy. |
The utility chooses which services to use. You can obtain the payment processor’s name and privacy policy from your utility. For QuickBooks, see Intuit’s Privacy Statement.
Text alerts from your utility. An authorized user at your utility selects opted-in recipients, reviews the message and presses Send in the desktop app. Twilio and participating carriers receive the phone numbers, sender information and message content needed for delivery. The utility maintains its consent records. Messaging providers may process delivery, opt-out and usage records. MuniBridge does not sell mobile numbers or share mobile numbers or SMS consent records with third parties for marketing. Twilio’s Privacy Notice
To stop alerts, reply STOP in the same text conversation in which you received the utility’s alert. You can also contact the utility named in the message for help or to withdraw consent.
3. Implementation and support
Setup and testing. A utility may provide files such as account exports, rate tables, meter records, sample bills or a database copy for implementation or troubleshooting. MuniBridge may keep working copies on its local storage drive for this work. These copies are deleted when the subscription ends, or earlier at the utility’s request, subject to legally required preservation. The utility retains its own records.
Remote support. When authorized by the utility, MuniBridge may view records needed for a support task during a supervised session or an agreed period of temporary access. A utility may also send files separately for testing or migration.
Bug reports. When a desktop user submits a report, MuniBridge receives the subject and description, available information about the last application error, and any diagnostic log the user chooses to attach. Logs can contain timestamps, account numbers, customer display names and the text of utility alerts sent through the app. Reports go to our support systems for investigation. Copies may be retained by our hosting service and in our support email. We clear the inbox periodically. A utility may request deletion of a report and its attachments, including hosted copies, or ask us to keep a report for an open issue.
4. Website and contact information
Our hosting service may process an IP address and the page requested to deliver the website. If you use a contact, quote or demo form, we receive the name, email address, subject and message you submit and use them to respond. A utility’s setup contact may choose a work or personal email or mobile number for one-to-one support questions and can update or withdraw that preference at any time. Neither a website inquiry nor a support contact preference enrolls anyone in utility text alerts.
Where a utility authorizes a customer listing under its agreement, the listing identifies the water system by name. Staff names and contact details require separate permission. A utility can ask us to remove its listing.
5. Requests and changes
For information held by MuniBridge, including website inquiries and support reports, email riley@munibridge-solutions.com. Identify the record or report concerned without including payment credentials. We may need to verify the request and retain information where the law requires it. For a bill, account correction or text-consent record, contact your utility.
We post updates to this policy with a revision date. The signed utility agreement governs the parties’ contractual commitments.