Revision • November 11, 2026
This agreement governs use of the MuniBridge desktop software by authorized staff of a licensed utility. By installing or using the software, you agree to these end-user terms. Your utility’s signed agreement with MuniBridge Solutions LLC, including any signed addenda, controls in the event of a conflict.
1. Authorized use
Your utility may authorize you to install and use the software on its approved Windows systems for internal utility billing, rate configuration, meter management, reporting and related operations. You may use its authorized integrations, make necessary backups, and follow your utility’s approved procedures for importing and exporting its records. Use is limited to the users, systems and term covered by the utility’s license.
MuniBridge and its licensors retain their rights in the software and documentation. Your utility retains its rights in its own records. Except as permitted by the utility’s signed agreement or applicable law, you may not modify, reverse engineer, decompile, distribute or sublicense the software. Do not bypass licensing or security controls, give access to unauthorized users, or use the software unlawfully.
2. Local records and integrations
The operational database resides on the utility’s computer or local network. Protect access, maintain verified backups, and coordinate edits in shared environments. Verify changes to rates and data before production use and check billing results before bills go out.
Review imported meter readings and any estimated usage before issuing bills. A MuniBridge database restore covers local MuniBridge records. QuickBooks balances and transactions have their own recovery procedures. The desktop app requires internet access for initial license activation and periodic revalidation.
Authorized QuickBooks Desktop operations use the utility’s local installation. QuickBooks Online uses Intuit authorization and exchanges accounting data with Intuit. The app stores its access and refresh tokens locally. Intuit supplies its own services and does not endorse MuniBridge or assume responsibility for its operation.
Use integrations only for work your utility authorizes. If you send utility alerts, select recipients who consented to those alerts, check the sender name and final message in the preview, and honor opt-outs. Payment transfers, messaging, license checks and bug reports may involve other systems. The Privacy Policy describes the information exchanged.
3. Warranty and liability
The utility’s signed agreement governs MuniBridge’s warranty, support, remedies and liability to the utility. Subject to those commitments and to applicable law, the software is provided as is. MuniBridge disclaims implied warranties of merchantability, fitness for a particular purpose and noninfringement. To the extent permitted by law, MuniBridge is not liable to an individual user for indirect or consequential damages from use of the software.
4. Ending use and updates
Your right to use the software ends when your utility withdraws your authorization or its license ends. Follow the utility’s instructions for preserving its records and removing the software from devices no longer authorized. Your utility retains its rights to its records.
MuniBridge may post revised end-user terms with a new revision date. The utility’s signed agreement governs changes to its subscription, pricing and licensed rights. Pennsylvania law governs this EULA subject to applicable law and the utility’s signed agreement. For licensing questions, contact riley@munibridge-solutions.com.